FAQ
Do you ship internationally?
Do you ship internationally?
No. At this time, BrewTech Coffee ships exclusively within Germany. International shipping, including to other EU countries or destinations outside the EU, is not available yet.
Will you offer EU shipping in the future?
Will you offer EU shipping in the future?
Yes. We are actively working on expanding our logistics and regulatory setup to enable shipping within the European Union. Once available, this will be communicated on our website.
How long does shipping within Germany take?
How long does shipping within Germany take?
Standard shipping within Germany usually takes 2–4 business days after dispatch.
Where are BrewTech Coffee products made?
Where are BrewTech Coffee products made?
All BrewTech Coffee products are designed, tested, and manufactured in Germany in small production runs.
Is the puck cleaner compatible with different portafilter sizes?
Is the puck cleaner compatible with different portafilter sizes?
Yes. The system is designed to work with interchangeable rotors and brushes to support common basket sizes from 51 mm to 59 mm, depending on the configuration.
How to choose the right size?
How to choose the right size?
In most cases, the size of your tamper is the best reference. As an additional guide, you can also use the size guide available on our homepage to confirm the correct fit.
What materials are used in your products?
What materials are used in your products?
Our components are manufactured from durable, high-quality polymers (PLA) and natural horsehair (for the brush), selected for reliability, longevity, and clean operation.
How is the device powered?
How is the device powered?
The device is powered via a USB-C connection and operates on low-voltage DC power. A compatible USB-C power cable is included.
How do I clean the device?
How do I clean the device?
The container, rotor, and brush can be cleaned by hand with water.
We recommend emptying the container daily.
Do not immerse the dual motor unit in water. Clean the motor unit using a dry brush only.